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Resene returns policy

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If you change your mind about a product some products can be exchanged or returned for a full refund within 30 days of purchase provided the goods are returned in the original packaging and condition.

Exceptions to this are as follows:

For paints/accessories that are not faulty:

Sorry, but we are unable to accept paint or accessory returns more than three months after purchase or if the paint/ accessory item is from a discontinued range, packaging or product is damaged in any way (other than a product fault) or it is not in its most current packaging.

For wallpaper that is not faulty:

Sorry, but we are unable to accept wallpaper returns more than three months after purchase or if the wallpaper is from a discontinued range, packaging or product is damaged in any way (other than a product fault) or it is not in its most current packaging.

Returns must be in original packaging and condition and accompanied by your transaction receipt.

Enjoy our Sale price guarantee

If you spend over $100 and buy within 7 days of the start of a sale, you can bring your original receipt in and get that sale discount on the goods you purchased while the sale is running. This will be done by refunding you the difference between the price you paid and the price you would have paid if purchased during the sale. Valid for purchases up to 7 days prior to a sale start. Sale guarantee only available at the same store as your original purchase.

 

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Colours shown on this website are a representation only. Please refer to the actual paint or product sample. Resene colour charts, testpots and samples are available for ordering online.   See measurements/conversions for more details on how electronic colour values are achieved.