Resene Curtain Collection ColorShop service - frequently asked questions

How do I know what size curtain I need?
Follow the How to Measure Guide.

Are the curtains lined?
Yes, all curtains have a polyester/cotton fabric lining. Colour Ivory.

If you require alternative backing please refer to a Curtain specialist.

What is a Pencil Pleat curtain?
Pencil Pleat refers to the style of gathering at the top of the curtain. A tape is used to create folds that are gathered closely together to resemble a row of pencils laid side by side. They are created by pulling cords on the tape and knotting the cords off at each end to secure the pleats in place.

The Pencil Pleat curtain is a very popular heading style as it allows you to adjust the gathering to the fullness you prefer, and gives flexibility when selecting the size for your window.

If you would like another curtain style many curtain specialists offer the Resene Curtain Collection - click here for a list of curtain specialists.

How much should my track extend out from each side of the window?
In most cases, your track should extend 20cm on each side of the window. This allows room to draw the curtain back from the window.

Can I wash these drapes?
We recommend drycleaning only for these drapes.

Do you have a brochure I can take away?
Yes, you will find the brochure in any Resene ColorShop or online

I am unsure of my measurements and not sure if I am measuring correctly
You can follow the step by step How to Measure Guide in the brochure to confirm your measurements

Will the curtain be to my exact measurements?
Yes, to the nearest centimetre (+/-).This means the curtains supplied may be 1cm longer or shorter than required and this is the industry standard allowance.

Can I cancel my order if I change my mind?
No, these curtains are made to order, and are non-refundable. Once your order has been placed, it cannot be cancelled. It is very important to check your measurements are correct before placing an order, for this reason.

Can I add to/change my order?
Once production has started, you cannot make changes to your order, if you wish to order more drapes, you will need to place another order.

Can my order be charged to my Resene account?
Yes but the charge cannot be credited if you change your requirements. All payments and charges must be final before the order is placed.

If the design/colour I select is not available, will my order be placed on backorder?
If you wish to place your curtains on backorder this service is available, and you will be given an approximate availability date.

How do you ensure the curtains are consistent in colour?
Each pair of curtains is made from the same batch of fabric.

Where do you deliver my order to?
You can have your order delivered direct to your home, or to your nearest Resene ColorShop . If delivered to a private address it will be sent by courier with signature required.

What is your returns policy?
Curtains are non-returnable, unless the product has a manufacturing defect.

I have found a fault on my curtains, what do I do?
You will need to return your curtains to the Resene ColorShop where you placed your order, along with a copy of your receipt. Your curtains will be returned to the manufacturer for assessment, and a replacement will be sent if appropriate. If you have ordered online, you will need to contact update@resene.co.nz to organise a return.

I have been sent the incorrect item, what do I do?
Return your incorrect curtains to the Resene store where you placed your order to organise return/replacement. If you have ordered online, you will need to contact update@resene.co.nz to organise a return.

Do the Resene Curtain Collection fabrics have a fire rating?
No. See the Fire rating information sheet for more detail on fire ratings for fabric.

Our vision is to be respected as an ethical and sustainable company and acknowledged as the leading provider of innovative paint and colour technology. View Resene’s profile and Environmental Policy.

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Colours shown on this website are a representation only. Please refer to the actual paint or product sample. Resene colour charts, testpots and samples are available for ordering online.   See measurements/conversions for more details on how electronic colour values are achieved.

Australia:
PO Box 924, Beenleigh, Queensland 4207
Phone: 1800 738 383. Fax: 1800 064 960
Email: advice@resene.com.au. Web: www.resene.com.au
New Zealand:
PO Box 38242, Wellington Mail Centre, Lower Hutt 5045
Phone: +64 (4) 577 0500, 0800 RESENE (737 363), Fax: (04) 577 0600
Email: advice@resene.co.nz. Web: www.resene.co.nz

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