myResene Trade Ordering Customer FAQ

myResene Accounts

Q: How can I use myResene Trade Orders?

A: You need an active myResene login linked to your Resene customer account. To create a login, go to myResene.co.nz and sign up using your Resene customer number. Trade Orders are available to Resene trade customers only.

Q: I can’t log in to my account, what do I do?

A: Try resetting your password using the 'Forgot your password?' option at myResene.co.nz. If you still can’t log in, or the trade order function is missing, contact your local ColorShop or Resene Sales Rep for help.

Placing Orders

Q: What do I do if the order I submitted has the wrong items or is to the wrong store?

A: Contact the ColorShop the order was submitted to as soon as possible so they can help correct the order details.

Q: How can I place an order for delivery?

A: Trade Orders placed through myResene are currently available for in-store pickup only. Contact your local ColorShop directly to place a delivery order (subject to availability).

Q: When can I pick my order up?

A: You can request a pickup date when you submit your order. Same-day pickup can be requested until 4pm; after that, the earliest available requested pickup date is the next day. ColorShop staff will do their best to have your order ready by your requested time, subject to stock availability and store hours.

Q: How will I know when my order is ready?

A: You will receive email updates as your order progresses and will be notified when it is ready for pickup. You can also check the status of your orders in myResene.

Q: Can I change or cancel my order?

A: You won’t be able to make changes or cancel via myResene. If you need to change or cancel an order, contact the ColorShop directly as soon as possible.

Product and Colour Selection

Q: What’s available to order?

A: Most architectural paint products and accessories are available. Paint can be tinted as Standard or CoolColour, in Resene colours, non-Resene colours or corporate colours.

Q: Why can’t I see an option to select my desired product/colour?

A: Some products or colours may not be available through the Trade Orders service. Contact your local ColorShop for assistance.

Q: How can I order an older version of a colour?

A: Only current versions of colours are available through the Trade Orders service. To order an older colour version, contact your local ColorShop directly.

Q: How do I know if my chosen products are in-stock?

A: myResene doesn’t currently show stock levels for each store. If any items in your order are out-of-stock, ColorShop staff will contact you to discuss the best option.

Q: How do I order a testpot?

A: To order a 60ml or 80ml testpot, choose “Testpot” as the product, then choose a colour. For a 250ml sample, choose “Lumbersider Low Sheen” as the product, then choose a colour.

Pricing

Q: Are the prices from my pricing agreement reflected in my order?

A: Yes. The prices shown for each item and your order total will reflect your pricing arrangements with Resene.

Help

Q: Who can I contact if I need help with Trade Orders?

A: Contact your local ColorShop or Resene Sales Rep for help with your question.

— Learn more about myResene Trade Order —