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Let us know your feedback or complaint


We endeavour to provide quality products, colour, service and advice and appreciate your feedback on our products and services.

Feedback, problems and complaints

If you have feedback, a complaint or problem, please let us know. We'll do our best to sort things out.

Contact us

A complaint should include at least the following:

If the complaint relates to service in a Resene reseller or non Resene owned ColorShop, please contact the store directly.

What happens next?

Once we have received your complaint, we will decide whether it is service or product related. In most cases the complaint will be sent to the Resene branch closest to you for them to follow up. We aim to respond within 7 days and resolve complaints within 25 working days. Some complaints may take longer for projects in remote areas or if more detailed product investigation or on site inspection is required. Should a complaint need to be referred to our technical team it may take up to eight weeks to resolve. We will keep you informed throughout the process.

If the complaint isn't resolved to your satisfaction, you can contact the Consumer NZ Advisory Service on 0800 266 786*. They will provide an independent opinion and make a recommendation on the complaint that Resene agrees to abide by.

* Available to New Zealand customers only.

 

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Colours shown on this website are a representation only. Please refer to the actual paint or product sample. Resene colour charts, testpots and samples are available for ordering online.   See measurements/conversions for more details on how electronic colour values are achieved.