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Resene PaintWise service acceptance criteria

All returns must be given to a staff member. Please ensure lids can be easily removed for checking. For health and safety reasons, if the lid cannot be removed easily and safely we cannot accept that item. Please do not leave any returns until they have been checked and accepted. Resene PaintWise reserves the right to refuse any returns.

We DO accept:

  • Waterborne paints/primers/sealers/stains, all brands, must be in easily legible original labelled/printed packaging (a small amount of rust on the packaging is acceptable*).

  • Solventborne paints/primers/sealers/stains, all brands, must be in easily legible original labelled/printed packaging (a small amount of rust on the packaging is acceptable*).

  • All protective coatings two packs and hardeners produced by Resene or Resene Group companies (Altex, Resene, Rockcote/PSL/Resene Construction).

  • All polyurethanes.

  • All textured coatings produced by Resene or Resene Group companies (Altex, Resene, Rockcote/PSL/Resene Construction).

  • All mineral turps, paint thinners, raw or boiled linseed oil, tung oil, methylated spirits and solventborne brush cleaners. The solvents can be ‘dirty’ - i.e. they have been used for cleaning, but must be in their original identifiable container for safety reasons.

  • All Resene empty tinter cans.

  • Automotive and marine products produced or sold by Resene or Resene Group Companies (Altex, Resene).

  • Maximum pack size is 10 litres for non-Resene product.

* Original labelled/printed packaging is still accepted if rusty provided it is in the original packaging, the product description and handling information are still easily legible and the contents match the packaging.

We DO NOT accept:

  • Any product where the lid cannot be removed easily and safely.

  • Acids of any kind.

  • Automotive and marine products produced or sold by companies other than Resene or Resene Group Companies (Altex, Resene).

  • Protective coatings two packs and hardeners produced by companies other than Resene or Resene Group Companies (Altex, Resene, Rockcote/PSL/Resene Construction).

  • Wallpapering or tiling materials, glues, pastes, grouting, sealants, adhesives, etc.

  • Any paint not in original labelled packaging (i.e. no paint in glass jars, no paint in non-paint cans etc).

  • Aerosol/spray cans.

  • Plastering products - e.g. GIB© compounds etc.

  • Road coatings, Flint coatings.

  • Textured coatings produced by companies other than Resene or Resene Group Companies (Altex, Resene, Rockcote/PSL/Resene Construction).

  • Any dyes, tinters or colourants produced or sold by companies other than Resene or Resene Group Companies (Altex, Resene, Rockcote/PSL/Resene Construction).

  • Pack sizes over 10 litres (for non-Resene product).

  • Small testpots*.
    * Resene testpots, when empty, are designed for recycling through normal council recycling collections. Please do not return to Resene PaintWise.

    A small charge of 25c per litre applies to non-Resene branded product to help run the PaintWise programme.

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Australia:
PO Box 924, Beenleigh, Queensland 4207
P: 1800 738 383. F: 1800 064 960
advice@resene.com.au
www.resene.com.au

New Zealand:
PO Box 38242, Wellington Mail Centre, Lower Hutt 5045
P: +64 (4) 577 0500, 0800 RESENE (737 363). F: (04) 577 0600
advice@resene.co.nz
www.resene.co.nz